Genesys Framework
The Genesys Framework consists of five layers.
1. Configuration Layer
The Configuration Layer processes and stores all the configuration data required for running Genesys solutions in a particular environment. It notifies clients of any configuration changes. The Configuration Layer also controls user access to a solution’s functions and data.
components - Configuration server, Configuration Database.2. Management Layer
The Management Layer controls the startup and status of solutions, logging of maintenance events, generation and processing of alarms, and management of application failures.
components - Solution control server, LCA, Message server, Log database.
3. User Interface Layer
The User Interaction Layer provides a comprehensive user interface to configure, monitor, and control the management environment.
components - Configuration manager, Solution control interface, Genesys Administrator, GAX, etc.
4. Media Layer
The Media Layer enables Genesys solutions to communicate across media - voice & non-voice.
components - T-server, SIP server, IXN server.
5. Service Layer
The Services Layer generates the statistical data used for interaction processing and contact center reporting and enables solutions to communicate with various databases. components - Stat server
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| Genesys Framework |
Genesys Architecture
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